Delivery and collection
Our snowskin mooncakes are chilled rather than baked. They leave us frozen and need to reach you that way, so how they travel matters as much as what is in the box.
You choose your delivery date on the product page, before adding the box to your cart. Each date has a limited number of boxes, so once a day is full it closes and the next one opens. Closer to Mid-Autumn the early dates go first.
Collect free at three outlets
Collection is free, and it is the way we would rather you took them: the box goes from our freezer to yours with the least time in between. Choose collection at checkout and pick your outlet there.
- Ubi — 1 Ubi View #01-22, Focus One Building, Singapore 408555
- Outram — 259 Outram Road, Singapore
- Loyang — Blk 103A, 25 Loyang Crescent, Singapore
Delivery across Singapore
| Where | Fee | Free delivery |
|---|---|---|
| Islandwide | $15 | On orders from $198 |
| Central Business District | $35 | Not available in the CBD |
| Self-collection | Free | Always |
The CBD rate is flat and does not qualify for free delivery. Loading bays, lift lobbies and building security make a CBD drop the slowest run of our day, and we would rather price it honestly than average the cost across everyone else.
We are not able to deliver to Sentosa, Jurong Island, Tuas South, the airport restricted zones, or military installations. Please choose collection for these addresses.
Frequently asked
How should I store them?
In the freezer, as soon as they reach you. Snowskin mooncakes are chilled rather than baked, so the freezer is where they belong until you are ready to serve.
How do I serve them?
Take them out and rest them twenty-five minutes at room temperature. That is long enough for the skin to soften and the durian to open up, and short enough that nothing turns sticky.
Are they baked?
The snowskin mooncakes are not. They have a soft glutinous rice skin and are served cold. We also make a traditional baked mooncake, which keeps and travels differently.
How many mooncakes come in a box?
Four, set in a gold tray inside an insulated insert.
How do I choose my delivery date?
On the product page, before you add the box to your cart. Each date carries a limited number of boxes. If a date is not selectable it is already full.
Can I change my delivery date after ordering?
Contact us as early as you can and we will do what we can. Closer to Mid-Autumn our delivery days fill up, so a change may not always be possible.
Can I send to more than one address?
One delivery address per order. For several addresses, place a separate order for each, or talk to us about bulk gifting.
Can I order a large quantity for my company?
Yes. For anything beyond a few boxes, use our corporate and bulk gifting enquiry rather than ordering through the site, and we will come back with availability, pricing and a delivery plan.