FAQ
What is the shelf life of the mooncakes?
When the mooncakes are kept frozen, it can be kept for 3 months. Please consume the durian mooncake once it is thawed and do not re-freeze the mooncakes.
How do I store and serve the MSW mooncakes?
Storage - Kept Frozen
Our snowskin MSW mooncakes are chilled, never baked. The box travels frozen and goes straight into your freezer.
Before Serving - 25 Minutes
Rest them at room temperature for 25 minutes before serving. That is the whole of the recipe for serving them well!
Can I do self-collection?
We have 4 pickup locations for you to collect your mooncake orders. Our team will contact you to arrange the pickup timing with you.
Location 1
1 Ubi View #01-22, Focus One Building (408555)
Location 2
259 Outram Road (169056)
Location 3
25 Loyang Crescent, Block 103A, Level 9 (508988)
Location 4
206C Woodleigh Link (363206)
How much is your delivery charges?
We offer a flat delivery fee of $15 per location, islandwide.
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Please contact us at +65